Desktop Support

Location: Cambridge
Posted on: November 20, 2024

Job Description:

Desktop Support Specialist - PERM

Location: Charlestown, MA

Job Requirements

*Join a stable and exciting company with a great benefits package including a yearly bonus based on individual and departmental performance, company compensated healthcare, paid time off, and stock options!*

· 3+ years of recent Desktop Support experience is preferred.

· Ability to provide above and beyond EXCELLENT customer service and phone skills.

· Familiarity with provisioning new laptops and desktops, including imaging, user configuration, and software installation.

· Monitor daily ticket flow to make sure all issues are properly researched, updated, resolved or escalated.

· Experience within a mixed environment of Windows and Mac is preferred.

· Manage Laptop, PC, and Printer maintenance and support.

· Apply troubleshooting techniques and technical knowledge to identify the severity of the problem and perform needed steps to resolve the issue.

· Document all reported problems, requests, questions and resolutions.

Desired Experience

· Bachelor?s degree in Computer Science or related field.

· Working knowledge of Windows 2008 Active Directory and user account management.

· Knowledge of networking concepts and troubleshooting procedures.

· Excellent Windows 7 and Macintosh OSX troubleshooting skills.

· Good working knowledge of Microsoft Office 2010 and 2013 applications.

To Apply:

Please send your resume to msnow@jvtadvisors.com

Founded in 1997, JVT Advisors (www.jvtadvisors.com) has over 250 years of combined Technical and HR Recruiting experience.

We are top results oriented, highly respected and experienced professionals who pride ourselves in elevating the careers of talented people.

We are dedicated to matching the right candidates to the right companies.

Keywords: , Billerica , Desktop Support, IT / Software / Systems , Cambridge, Massachusetts