Claims Manager - TPA Liability

Company: XL CATLIN
Location: Hartford
Posted on: February 3, 2025

Job Description:

Job Description - Claims Manager - TPA LiabilityJob Number:25AACL04D20241209DISCOVER your opportunityClaims Manager - TPA Liability ClaimsUSAOur Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.What will your essential responsibilities include?

• Line leadership of Claim Specialists directing high-value liability claims handled by third-party administrators ("TPAs") filed throughout the United States for our US Risk Management, Construction, Mid-Market, Programs, and other underwriting teams.
• Approval of coverage letters or coordination of complex coverage referrals to Claim Legal and outside coverage counsel.
• Resolution of compliance-related issues with TPAs, Claim Management, and our Compliance Department.
• Direction of TPAs in accordance with AXA XL best practices in the major phases of claim handling including coverage, investigation, evaluation, reserving, recovery, and resolution.
• Delivery of superior customer service to policyholders and brokers, ensuring the same high customer service standards are upheld internally and by TPAs.
• Collaboration with internal claim resources such as regional practice leaders and Claim Legal to ensure optimal outcomes and mitigation of claim expense.
• Coordination with Claim Account Management to communicate claim issues and results, support the TPA audit process, and collaborate on technical and service issues relating to the TPA performance and our policyholders.
• Identification and presentation of claim results, trend information, and lessons learned to internal and external stakeholders.
• Recommendation of additional metrics to support team and departmental goals.You will report directly to the Head of Primary Casualty Claims.We're looking for someone who has these abilities and skills:
  • Advanced skills in the investigation, evaluation, negotiation, and resolution of high value/complex automobile and general liability claims.
  • Defined expertise in identifying, analyzing, and resolving coverage and compliance issues.
  • Multi-jurisdictional (U.S.) experience.
  • Significant experience managing claims in an unbundled insurance model.
  • Demonstrated leadership through courage and ability to influence actions of internal and external relationships.
  • Excellent verbal and written communication skills.
  • Advanced organizational and time management skills.
  • Ability to think strategically and own continuous improvement of processes.
  • Excellent teamwork and collaboration to work effectively with internal and external stakeholders.AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks.AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success.The U.S. pay range for this position is 130,000-227,500 USD. Actual pay will be determined based upon the individual's skills, experience, and location.AXA XL is an Equal Opportunity Employer.LocationUS-CT-HartfordOther LocationsUS-TX-Dallas, US-GA-Atlanta, US-NY-New York, US-PA-ExtonWork LocationsUS GA Atlanta 3340 Peachtree Road N.E. Tower Place 100, Suite 2140 Atlanta 30326Job FieldClaimsScheduleFull-timeJob TypeStandard
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Keywords: XL CATLIN, Billerica , Claims Manager - TPA Liability, Executive , Hartford, Massachusetts