Directorate Support Manager Urgent Care

Company: NHS
Location: Worcester
Posted on: January 26, 2025

Job Description:

Worcestershire Acute Hospitals NHS TrustAn exciting opportunity has arisen within the Division of Medicine & Therapies at Worcestershire Acute Hospitals NHS Trust who are looking for an experienced Directorate Support Manager for the Directorate of Acute Medicine. This will enhance the management structure within the Division of Medicine & Therapies. The post holder will provide operational and business management support to the Directorate working closely with the Directorate Manager, Clinical Director and Matrons.This post is based at Worcestershire Royal Hospital and travel across the county is essential.Main duties of the jobYou will provide operational management alongside the Directorate Manager working in partnership with the Clinical leads and the Matron; ensuring that the Directorate and its services meet their quality, activity and financial targets and assist in the planning, objective-setting and change management within both the Directorate and the Division as a whole.You should have previous experience of managing staff, projects, complaints, performance and budgets. You will need to demonstrate a proven record of pro-active management to achieve key performance targets and experience in managing and responding to a range of operational issues. Applicants will have excellent verbal and written communication skills, the ability to build, develop and motivate effective teams and work to tight deadlines.About usOur purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester.Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best peopleBetter never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.Job responsibilitiesOperational ManagementTo assist in ensuring that the operational performance of the Directorate is effectively managed to meet agreed Trust and Divisional objectives.The post holder will be required to work with the Directorate Manager to ensure achievement of the Trust in-patient, outpatient maximum waiting time targets and emergency access.To monitor patients waiting via Trust Reporting systems, analyse information and take relevant action to ensure that no patients breach the targets. Discussing non-routine capacity issues with Directorate Manager to ensure all waiting times and booking targets are met.To monitor performance against activity targets and other service objectives.To work with the Directorate Manager, Clinical Directors, Matrons, Departmental managers and the Finance team to set and deliver the Group objectives, in line with Directorate, Divisional and Corporate targets and strategies.To deliver Income and Expenditure balance on the devolved resources.To deputise for the Directorate Manager as required.To take devolved responsibility for specific clinical areas within the Directorate as agreed with and under the management of the Directorate Manager including meeting with the Clinical Director, Matron and Departmental Leads on a regular basis.Work with the Clinical Director, Matron, finance manager and heads of departments to identify service developments and new ways of working within the specialty and develop plans for implementation for reporting to the Directorate and the Division.To contribute to the identification of cost pressures and assist in the delivery of cost savings and service efficiencies and delivering an annual cost improvement plan.To review equipment needs and develop supporting rationales for bids for new and replacement equipment within the specialty as part of the Trusts business planning cycle.To ensure complaints and incidents are investigated in line with the Trust complaint policy. Where appropriate co-ordinate the response in liaison with the Directorate Management Team.To ensure accurate coding systems and processes are in place within the Directorate to ensure activity is accurately recorded impacting on income streams.To undertake project work as directed by the Directorate Manager such as working up plans for waiting list initiative work including work in the private sector and weekend working.Assisting the clinical staff with the development and updating of protocols and disseminating the information throughout the clinical area.To ensure the Trusts Infection Control policy is fully enforced.Management Of StaffTo be responsible for the operational management of administrative and clerical staff within the Directorate.To ensure staff are aware of and comply with Trust policies.To implement HR policies as appropriate e.g. Attendance Management, Grievance policy, Disciplinary Policy.To manage the systems in place for monitoring of sickness and absence and annual leave of administrative staff and where appropriate organise cover.To coordinate and undertake return to work meetings where appropriate in accordance with the Trusts attendance management policy.Booking of agency staff in line with the Trusts agency request guidelines.To manage the effective recruitment of designated Medical Secretaries and Administrative and Clerical staff within the Directorate.To arrange and support training and development of staff as identified from the PDRS and ensuring that all staff have a personal development plan in place. Monitoring the review cycle for the staff groups.To provide Human resources with weekly reports on agency expenditure, Admin and Clerical staffing levels, sickness and maternity leave, and monthly reports on Admin and Clerical vacancies.Business Development ResponsibilitiesCollate information and draft Directorate reports for divisional meetings.Support specific allocated Divisional projects.Review equipment needs submitted by the Directorate and ensure the development of supporting rationales.Work with Directorate Leads, Service Leads and other clinical representatives to support development of complex business cases for the division in conjunction with the Business Advisor for the Division.Work with Directorate leads, Service Leads and other clinical representatives to ensure strategic objectives and plans are developed as part of the Trusts business planning cycle.Work with the Heads of Service Clinical Director, Matron, finance manager and heads of departments to identify and facilitate service developments and new ways of working.To undertake project work as directed by the Directorate Manager. This includes supporting projects relating to compliance plan, changes in pathways, capacity and demand profiling and major service alterations.To contribute to the identification of cost pressures and assist in the delivery of cost savings and service efficiencies and delivering an annual cost improvement plan.Medical StaffingTo assist in Divisional Medical Staff recruitment.To oversee the effective recruitment, induction, training and development of clinical staff within departments across the Directorate, ensuring that each member of staff has a robust Personal Development Review and a Personal Development Plan agreed as part of the Knowledge and Skills Framework.To ensure Junior Doctor compliance in relation to European Working Time Directive, working closely with Clinical Director to achieve this.To co-ordinate the provision of locum Medical Staff for the Division including liaising with Locum Agencies, In-house Medical Staff and Consultants as availability of Locums.Ensure suitability of locums by ensuring all documentation relating to GMC registration, fitness to practise and health clearance are available for the Consultant to view.To actively manage the annual leave, study leave and sick leave for Medical Staff within the Division, maintaining accurate records and ensuring the Divisional procedure is adhered to.To co-ordinate Induction for all Junior Medical Staff on commencement in the Division, ensuring new staff are clear about their working rota and rest periods.To be responsible for ensuring that all time sheets for locum staff are completed, coded, signed and forwarded to the Agency and Finance Department.To maintain an up-to-date list of all Medical Staff in the Division.To produce and further develop regular and comprehensive reports for the Finance team on Locum Agency expenditure.To link in with other Divisional Medical Staffing leads to share good practice, ensure policies and procedures are up to date and are adhered to and to standardise working practices.Person SpecificationQualifications

• Educated to degree level/equivalent experience
• Evidence of continued professional development
• Evidence of health service management experienceExperience
  • Developing Business cases
  • Managing staff
  • Managing projects within appropriate timescales
  • Managing complaints
  • Budget management
  • Experience of leading and achieving change in a complex environment
  • Experience of leading re-design or change management initiatives
  • Experience of assisting negotiations involving complex, sensitive and contentious matters
  • Experience of assisting service planning taking into account finance, manpower, equipment and organisational factors
  • Experience of managing a service with competing stakeholdersSkills
    • Ability to build, develop and motivate an effective team
    • Ability to influence/ persuade others with a positive approach and respect for work colleagues
    • Excellent verbal and written communication skills
    • Ability to work prioritise and work to tight deadlines
    • Ability to analyse information and evaluate situations to draw appropriate conclusions
    • Decision making and problem solving skill
    • Awareness of strategic management processes and their application e.g. fiscal planning, manpower
    • Understand the role of IT in delivery of an effective service
    • Experience of data manipulation and advanced excel skills
    • Knowledge of the national and regional health strategies
    • Knowledge of NHS management issues - National agendas and initiatives
    • Patient flow processes
    • Knowledge of risk management issues
    • Knowledge of the clinical governance agendaPersonal Qualities
      • Self-motivated with a high drive for success
      • Ability to work as a team but also on own initiative
      • Adopts a flexible approachDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer nameWorcestershire Acute Hospitals NHS TrustDeputy Director of Operations - Urgent Care
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Keywords: NHS, Billerica , Directorate Support Manager Urgent Care, Executive , Worcester, Massachusetts