North America Process Automation Services Director
Company: Schneider Electric
Location: Foxboro
Posted on: November 14, 2024
Job Description:
-Job Summary
Provide leadership in the definition,
establishment and maintenance of effective and consistent
processes, systems and tools supporting Field Services across
Process Automation North America Delivery, with deep knowledge of
Foxboro and/or Triconex product hardware and software and the
accompanying standard processes, practices, and tools used by the
North America Delivery Field Services teams for solution
implementationDevelop and manage the regional Field Services
resource forecast via the Capacity Planning tool coordinating its
regular monthly update through the Field Services Managers, and
providing input to Vice President, North America Delivery, with
regards to the need to add or reduce HCPromotes and coordinates
resource sharing across offices and countries to maximize resource
effectiveness and utilization. Responsible for elevating the skills
and competencies of the regional Field Services organization
through participation in training curriculum definition,
development, and deployment within the context of the Process
Automation Global Delivery teamAddress specific project or customer
site resource performance issues personally and lead Territory
Delivery Directors and Field Services Managers through action
planning, risk identification/mitigation, and follow up with
specific emphasis on customer support with effective resource
deployment across the North America regionManage and report to the
Vice President, North America Delivery, on North America Field
Services KPIs performance vs target for Billable Utilization %,
Billable Hours vs Planned Hours, Absorption over/under recovery,
Training Utilization %, Scout Leads, # Orders, and Order Value, One
Voice EEI and Action Plans, and others as defined by VP, North
America DeliveryProvide oversight to Customer First contract
execution analysis and planning for major customer sites
identifying and mitigating risks, issues, and other concerns as
part of delivery of support services to the customerParticipate
with the regional team in the two monthly Delivery reviews with all
the TDDs, and review performance along with regional peers and VP,
North America Delivery Lead the development of effective internal
relationships between territory Field Services and the global
functions.Supports key Field Services initiatives that benefit PA
regionally and globally.Job Responsibilities
Responsible for ensuring the
territory Field Services teams achieve financial objectives for
each Customer First contract in conjunction with high levels of
customer satisfaction.Closely engaged with Engineering Managers on
active projects, to ensure that potential resource and technical
risks are foreseen. Particular focus is given for first-of-a-kind
and major projects. Collaborate to develop effective engagement and
transition between Projects and Field Services teams.Where needed,
works with Territory Delivery Directors to address strategic
projects with performance issues.Working with Territory Delivery
Directors, coaches and develops Field Services Managers within the
North America region to build their skills and competencies, and
provides training curriculum for the Field Services population to
enable better customer supportSupports the adherence to all
global/regional processes and tools as defined by Global Delivery
organization. Primary person in the North America region charged
with governance on Field Services practices, processes, and
tools.Articulates Field Services team needs to VP North America
Delivery, including resource requirements, tools and processes,
skill and capabilities gaps Participates in twice monthly regional
reviews to ensure financial, schedule, and customer satisfaction
targets are met Manage and report to the Vice President, North
America Delivery, on North America Field Services KPIs performance
vs target for Billable Utilization %, Billable Hours vs Planned
Hours, Absorption over/under recovery, Training Utilization %,
Scout Leads, # Orders, and Order Value, One Voice EEI and Action
Plans, and others as defined by VP, North America DeliveryProvide
feedback to portfolio/offer management and development
organizations as required for improvements and/or needs for the
Foxboro and Triconex products and softwareProvide feedback to the
offer management organization on the Customer First program, its
individual offers and how these are managed, improvements required,
and digitization of said programs from improved effectiveness and
management in deliveryWho will you report to? Tim Heckman- VP, PA
Regional Delivery - What qualifications will make you successful
for this role?
15+ years related professional
experience, 7+ years management experienceBS or equivalent in
engineering, MBA a plus Expertise -in major DCS and SIS projects
Deep expertise with control and/or safety systems Project
Engineering and/or Field Services practices and toolsStrong
business acumen and focused on driving client business results
using relevant product and services offeringsStrong interpersonal
skills with excellent critical thinking as well as bringing a
strategic, consultative viewpoint to bearExcellent presentation and
communications skills, both written and oralHigh level of energy
and passion, a tolerance for last minute travel, and extra work
hours as neededFlexible attitude and excellent organizational
skills with the ability to plan and execute a variety of tasks on a
timely basis and as the situation requiresExcellent time management
skills with the ability to prioritize and allocate resources to
ensure achievement of revenue objectivesLet us learn about you!
Apply today. -You must submit an online application to be
considered for any position with us. This position will be posted
until filled. -Looking to make an IMPACT with your career?When you
are thinking about joining a new team, culture matters. At
Schneider Electric, our values and behaviors are the foundation for
creating a great culture to support business success. We believe
that our - IMPACT values - Inclusion, Mastery, Purpose, Action,
Curiosity, Teamwork - starts with us.IMPACT is also your invitation
to join Schneider Electric where you can contribute to turning
sustainability ambition into actions, no matter what role you play.
It is a call to connect your career with the ambition of achieving
a more resilient, efficient, and sustainable world.We are looking
for IMPACT Makers; exceptional people who turn sustainability
ambitions into actions at the intersection of automation,
electrification, and digitization. We celebrate IMPACT Makers and
believe everyone has the potential to be one.Become an IMPACT Maker
with Schneider Electric - apply today!---36 billion global
revenue+13% organic growth150 000+ employees in 100+ countries#1 on
the Global 100 World's most sustainable corporations - -You must
submit an online application to be considered for any position with
us. This position will be posted until filled. -Schneider Electric
aspires to be the most inclusive and caring company in the world,
by providing equitable opportunities to everyone, everywhere, and
ensuring all employees feel uniquely valued and safe to contribute
their best. We mirror the diversity of the communities in which we
operate, and 'inclusion' is one of our core values. We believe our
differences make us stronger as a company and as individuals and we
are committed to championing inclusivity in everything we do. This
extends to our Candidates and is embedded in our Hiring Practices.
- -You can find out more about our commitment to Diversity, Equity
and Inclusion and our DEI Policy -At Schneider Electric, we uphold
the highest standards of ethics and compliance, and we believe that
trust is a foundational value. Our Trust Charter is our Code of
Conduct and demonstrates our commitment to ethics, safety,
sustainability, quality and cybersecurity, underpinning every
aspect of our business and our willingness to behave and respond
respectfully and in good faith to all our stakeholders. You can
find out more about our Trust Charter -Schneider Electric is an
Equal Opportunity Employer. It is our policy to provide equal
employment and advancement opportunities in the areas of
recruiting, hiring, training, transferring, and promoting all
qualified individuals regardless of race, religion, color, gender,
disability, national origin, ancestry, age, military status, sexual
orientation, marital status, or any other legally protected
characteristic or conduct. - - -
Keywords: Schneider Electric, Billerica , North America Process Automation Services Director, Executive , Foxboro, Massachusetts
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