Revenue Operations Manager

Company: Tbwa Chiat/Day Inc
Location: Boston
Posted on: November 13, 2024

Job Description:

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence), and Later, the best social media management platform (now Later Social) and first-to-market link in bio tool.We're trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, X/Twitter, LinkedIn, YouTube, and Pinterest.In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity. We're now on a mission to build the world's first Social Revenue Platform.Later will be the first inclusive platform where social media managers, influencer managers, and creators can come together to collaborate on content. We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI.As a trusted partner and go-to source for social media advice, we help create an engaged community for reliable performance and repeatable growth.About this position:Revenue Operations Managers serve as the operational backbone of the revenue-generating units within the organization. This position is critical in streamlining processes, optimizing efficiency, and providing the insights necessary to make GTM teams successful. You'll work cross-functionally with Development teams, sellers, enablement, and leadership to drive operational efficiencies that will help accelerate the success of our customers and organization.As the Revenue Operations Managers, you will report to the VP of Revenue Operations and work closely with Sales, Customer Leadership, and various Operations and Systems functions to drive process alignment and increase business efficiencies.What you'll be doing:Operational Strategy and Design: Lead the design and refinement of complex, scalable processes to optimize GTM functions. Beyond executing existing processes, you'll own the development of end-to-end operational frameworks. Focus on long-term scalability and adaptability to meet evolving business needs.Project Ownership: Serve as the key driver of high-impact, cross-functional projects. Lead strategic initiatives aimed at driving revenue efficiency, customer lifecycle optimization, and system-wide improvements. Autonomously manage the full project lifecycle from concept to implementation, ensuring stakeholders are aligned at each stage.Operational Process Design for Customer Operations: Partner with Customer Operations, account management, and service delivery teams to develop and enhance operational processes that support efficient and consistent customer outcomes. Lead the design and implementation of systems that bridge customer success, support, and finance with the revenue operations function to drive operational excellence.Systems Integration, Automation, and Implementation: Spearhead efforts to assess, optimize, and automate operational systems and tools, improving efficiency and reducing friction. Evaluate emerging technologies, assess their potential impact, and lead initiatives to integrate them into existing workflows.In this role, you'll get to:

• Engage in ongoing training and professional development opportunities to enhance your skills and knowledge (subject to availability outside of support responsibilities).
• Participate in regular one-on-one meetings and maintain open communication with your manager to foster a collaborative work environment.
• Develop a comprehensive understanding of Later's platform and social media marketing best practices.
• Meet or exceed Later's productivity standards, quality benchmarks, and goals, contributing to continuous improvement efforts.Need to Haves:
  • 3+ years of experience in Sales, Revenue, or Business Operations at a SaaS-based company.
  • Proven track record of working with cross-functional teams, including sales, customer success or support, marketing, and finance.Nice to Haves:
    • Proficiency in CRM software (e.g., Salesforce, HubSpot).
    • Experience with data analysis tools (e.g., Excel, Tableau, Google Analytics).
    • Experience with project management tools (e.g., Asana, Teamwork).
    • Understanding of sales processes, pipeline management, and revenue forecasting.
    • Familiarity with pricing strategies and revenue optimization techniques.
    • Experience with automation tools and systems integration.We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.If you identify with any of the following, we encourage you to apply!
      • Ability to work through ambiguity, manage up, and build consensus across a variety of teams and stakeholders.
      • Experience leveraging a variety of business systems to solve complex problems that drive business outcomes.
      • Strong organizational skills with the ability to execute proactively instead of reactively and lead a project from conception to completion.
      • Strong problem solving and troubleshooting skills; ability to escalate problems and roadblocks as needed.
      • Excellent communication skills and ability to meet deadlines in a fast-paced environment.
      • Proficiency in communicating and documenting complex business processes to executive leadership.
      • A growth mindset, constantly seeking improvement and innovation.
      • Capacity for empathy for our users and customers.Our approach to compensation:We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.Additionally, all permanent team members are granted stock options and are eligible to participate in various benefits plans as part of their overall compensation package.Salary Range: $80,000 - $90,000 USDSome perks of being on our team:
        • Flexible PTO: We want you to take the time off when you want or need to recharge!
        • Learning & Development: We provide growth opportunities through training, coaching, mentorship programs, and workshops.
        • Parental benefits: We offer parental leave top-ups, family forming support, and a life-transitions program to ensure you and your family are well supported when returning to work.
        • Healthcare: Our comprehensive benefits package includes health, dental, vision, STD & LTD, 401k contribution plans (US-based employees), and an Employee and Family Assistance Program to support the well-being of you and your family.
        • Employee Resource Groups: Belonging is an important part of doing your best work. These ERGs provide support and community for employees.*Co-op team members are not eligible for company benefits.Where we work:We hire into our hub cities of Boston, MA; Vancouver, BC; Toronto, ON. We also have team members based remotely for select positions. We post our positions in the hub location(s) where we are open to having the successful candidate be located.Diversity, inclusion, and accessibility:We value diversity of thought; we are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
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Keywords: Tbwa Chiat/Day Inc, Billerica , Revenue Operations Manager, Executive , Boston, Massachusetts