Senior Manager, Desktop Engineering Operations
Company: Parexel International Corporation
Location: Billerica
Posted on: May 3, 2024
Job Description:
We are currently hiring a Senior Manager, IT Operations to lead
our Desktop Engineering team. The successful individual will ensure
the Desktop Engineering team deliver best value services for the
benefit of our clients, employees, and investors through the
application of computer and communications technologies, along with
innovations in information management, data collection and
analysis, and integrated global processes.Key Accountabilities
- Ensure uninterrupted access to quality, efficient,
high-performance Systems/Services for all functions at multiple
Parexel locations.
- Lead, mentor, and manage a global team of engineers in multiple
geographic regions, giving direction on work assignments,
expectations, and ensuring accountability.
- Ensure resources are supporting the availability of essential
mission critical systems and systems infrastructure within the area
of responsibility.
- Manage overall IT end user computing (EUC) functions including
desktop engineering, desktop support, application packing,
operations system deployments, patching, management, as well as
hardware inventory and asset management.
- Provide regular updates to senior IT leadership on the status
of initiatives, roadmaps, and operational updates.
- Supervise, and provide work direction for, Systems and/or
Technical Support staff.
- Manage budget forecasts and expenditures.
- Work with IT leadership to promote and maintain standardization
of computing environments across all Parexel worldwide
locations.
- Lead IT meetings to ensure service delivery targets and
operational requirements are met and new requirements are being
identified ahead of schedule (resource forecasts, new systems
requirements etc.).
- Possess solid level of understanding of technology within area
of responsibility.
- Ability to quickly identify problems and effectively implement
solutions, as well as perform continuous process improvements.
- Partner with other IT work streams throughout the organization,
as well as business partners to gather feedback on the overall
customer experience.Education
- College/University Degree in relevant technical discipline
[e.g. Electrical Engineering, Information Systems, Computer
Science, Computer Engineering etc] or equivalent experience.Minimum
Work Experience
- Experience in managing and leading a team, including formal
employee processes such as performance appraisals, disciplinaries
etc.
- Experience in managing overall IT end user computing
function/Desktop Engineering function.
- Strong communication skills.
- Aptitude for managing team dynamics, ensuring objective and
positive contributions through structured methods.
- Excellent problem-solving skills, with a proven track record of
owning the problem and the solution.#LI-REMOTE
Keywords: Parexel International Corporation, Billerica , Senior Manager, Desktop Engineering Operations, Executive , Billerica, Massachusetts
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